Frequently Asked Questions
Many of our customers have specific questions about our professional services. Here are just a few of the frequently asked questions we hear at
Flexi Cleanings.
General Questions
Simply visit the website to book a cleaning and as you provide information about your house and schedule. Your quote will be emailed to you. You can also call and discuss with our professional team for the best offered price.
Yes, Quoted price is fixed unless extra work is added.
Absolutely not! We wouldn't want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online or by call.
Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like.
However, if you don't have supplies, we can bring them for an additional charge. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It's completely up to you. If you're not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
Please see the details in the Services menu as per your requiremnet.
We offer a range of services from daily cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.
Only one cleaner is sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same person going forward, or it depends on the size of the building and frequency of the visits.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in cleaning to work with us.